on 30-09-2022 14:24. I have only got one rectangular shaped white socket (Shown. goslow. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Broadband and phone deals. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. 14-08-2023 16:02 - edited 14-08-2023 16:05. We're here to help. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Please help. I have received my quick start-up kit. Can you help me please. 3: HDMI to your TV. I don't see a Virgin Media Wall Socket anywhere in. Not all properties have a socket, just a cable. If you have no luck you will need a technician’s install. I have my original wall box still that has the CableTel logo. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Choose the best spot for your wifi hub. Options. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Not able to set up my broadband. Some of the cables hanging out the wall were cut off after the house improvements. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. . The new cables from your Quick Start kit will be push fit. I have looked everywhere but can't seem to find one. Browse Virgin Media Virgin Media Community. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. I tried calling for an installation but couldn’t get. Plug the cables into the Hub. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Hi, Same problem here. Account - Cable. The cable fits in the socket shown in the image attached. Entertain me; Broadband Deals. The wall socket I have within my home does not appear to be working. Plug into the wall socket. But I have no Virgin Media Wall socket in my - 5339557. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Stream from Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Socket should be on the underside. on 22-10-2022 20:58. Learn more. on 21-02-2023 19:59. Options. Mark as New. I’m annoyed because I actually had a virgin sales person in my house. Virgin Media; My Virgin Media; Shop;. Thank you. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. . Will an engineer h. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. . We're here to help. When phone connected to the wall socket, no dial. The phone number doesn't connect you. I'm a Very Insightful Person, I'm here to share knowledge. there is brown box outside but the cables are not coming in . Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. . I don't have a Virgin wall socket. Just had self installation delivered, have no wall socket just two cables from the wall. I'm a Very Insightful Person, I'm here to share knowledge. those who understand binary and those. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Switched On Families. Hi I have ordered a quick start kit and don't have a virgin media wall socket. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. I don't have a virgin media socket on 17-12-2022 10:38. Options. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. It is likely you will be waiting a few days. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. The wall box may be branded with the logos of an old cable TV company (not VM). Home Phone. Is it necessary to plug the cable to socket for having wifi, if so what can I. I don't have a virgin media wall socket and this is stressing me out. We're here to help. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Step 2. Just joined. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. We can certainly get an engineer visit booked for you to come and install. Either way. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Options. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I will private message you now to confirm your details. if not a technician will install one. The existing cables will be screw-on (11 mm spanner or pliers required). The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). VM BB TV Landline. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Options. There are no virgin sockets on the wall. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. There are two empty wall sockets but the cable doesn’t fit into either. I’ve tried calling but the people I’m connected to keep hanging up. I'm a Very Insightful Person, I'm here to share. My Virgin Media App. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Awful first impressions of Virgin Media. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Virgin Media; My Virgin Media;. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Some properties do not have a wall socket, only a cable. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. But I have actually managed to get through to the technical team over chat. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Virgin Media; My Virgin Media; Shop; Help;. Explain what needs to be done and book an engineer visit. Phone line - 5 mins. No virgin media wall socket. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5201249. 0 Kudos Reply. Tudor. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Tudor. Stay safe online. Please help - 5208212. Or if the other end of the white cable is in a more useful. Account - Cable. So yes, following many takeovers, this is now your Virgin Media connection. The wall socket is currently in the living room and I need it moved to another room. Plug into the Virgin Media wall socket. Go to virginmedia. I think there’s something missing to the Virgin Media wall socket in my flat. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Turn on your TV and get connected. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. We recently applied for a virgin package of tv, phone and broadband. Mobile Your Account. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Need to contact Virgin Media Customer. Home Phone. We would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Thank you. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. Don’t plug the power cable into a plug socket yet. Or you may be quicker than average! You won’t be involved the whole time. The NTL cable termination box is outside. those who understand binary and those who don't and F people out of 10 who. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. You have at least tested the ringing capacitor issue in the diagnostic process. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Re: No virgin media wall socket. Browse Virgin Media Virgin Media Community. Disappointing but not unexpected. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I would get virgin to do it. Explain what needs to be done and book an engineer visit. . Manage Your Account. He was going door to door. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. You don't need a wall socket, as long as you have a live cable to connect the HUB to. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. My router does now provide internet but the light is always yellow and it. . Stream from Virgin Media. Account - Cable. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. com. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Account - Mobile. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Tudor. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. VM BB TV Landline. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug the cables into the Hub. Virgin Mobile. Looks like the pin has come out from an old termination cap. My Virgin Media App. Browse Virgin Media Virgin Media Community. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I don't think you have understood the problem! 1. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. I am going to cancel. Sorry to hear of the install delay caused by the wall. Push the red label end of the white cable, into the wall socket. Mobile Your Account. Mobile Your Account. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. All the cabling is the property of Virgin Media and must not be touched. I got a self setup broadband kit but have no Virgin media wall plug. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. My Virgin Media App. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 0 Kudos Reply. If possible, I would like to get rid of this rather ugly white. Account - Cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The top “capped” one is marked FM & has been disused since cable went digital. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have noticed that i do not have any internal wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I don't work for Virgin Media. however as you still get a line from the wall socket there's a chance the migration has not completed yet. 0 Kudos Reply. Learn more. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Step 3 - Label the box – a letter came with the. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. 1 ACCEPTED SOLUTION. If however the socket itself has been removed you will need assistance. Explain you need a manned install. Learn more. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. There is a wire within the box but it’s too short to reach and also does n. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. VM BB TV Landline. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. The large Eurobell wall box is where you would connect. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I don't work for Virgin Media. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Networking and WiFi. The cable fits in the socket shown in the image attached. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. The metal box in photo 3 looks like a likely contender. Live TV uses co-ax cables. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. I've looked for an external box but cannot. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Phone. Actually it is not a box it is just a cover to cover up the splitter behind it. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Account - Mobile. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Will an engineer h. There must have been a previous installation or you would not have been offered a self install. They will charge £99 for a relocation. There is no way I can insert the isolator cable into the - 5223924. If it is a loose cable only, you will need one of these to connect the Quickstart cable. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Next, connect the power cable. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. on 05-09-2023 20:36. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. Feb 22, 2022. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Virgin Media Community. Options. We have tried plugging it into the only box we found it would fit but no luck. Virgin Media; My Virgin Media; Shop; Help;. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Call the Pre-installation and delivery team on 0800 052 1734. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Thank you. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Plug the cordless base. just moved in, can see the brown cable coming in from outside but there's no VM. I've got the same problem as above. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. However, there is no Virgin Media Wall socket in my house. Account -. A TV360 box requires 3 connections. Or call and get a manned install if you really want a wall socket installed. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Follow these steps to install your virgin Media Broadband, TV and Phone service. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. ” I did not get a silver terminator cap in my packaging to send back. Just wondering if anyone knows of any better powerline. Tuning in. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Could I get someone to come - 5400021 Hello. I'm a Very Insightful Person, I'm here to share knowledge. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Stream from Virgin Media. Broadband and TV deals. Look for an omnibox on the outside of your property and try and trace the cable. Tudor. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. It should work ok. The wall socket is - 5109379. Then push the connector VM have provided over the screw thread. No wall socket. Explain what needs to be done and book an engineer visit. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Account - Cable. Hi , Welcome to our Community Forums and thanks for your post. Account - Mobile. You will only have been sent a QuickStart pack if the premises previously had VM. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. All forum topics; Previous topic; Next topic; 1 REPLY 1. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. My Virgin Media App. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. When im connected via lan from MB to Router i get 900mb to 1000mb. The cable going in will be a double. -a power cable for the hub's adapter. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Feb 22, 2022. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. Manage Your Account. Placed an order and the lady said we were eligible for quick start self installation. 1 ACCEPTED SOLUTION. I don't see a virgin media wall socket. Virgin Phone Switchover. Hi enteen18, thanks for posting and welcome back to our community. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Virgin Phone Switchover. Browse Virgin Media Virgin Media Community. Everything is freshly decorated and the telly, internet and TV work fine. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Virgin Phone Switchover. can someone from VM please contact me about moving a wall socket. Virgin Media Wall Socket. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). on 28-10-2022 17:29. Jan 14, 2022. Browse Virgin Media Virgin Media Community.